At First Mortgage Managers, we are committed to providing excellent service. If you are unhappy with any part of our service, please let us know — your feedback helps us improve.
Step 1: Talk to Us
The quickest way to resolve a concern is to contact us directly.
You can contact us by:
Email: [email protected]
Post: First Mortgage Managers Limited, PO Box 13083, Tauranga 3141
Please provide as much detail as possible, including your name, preferred contact details, and the nature of your concern.
We will acknowledge your complaint within 2 working days and aim to resolve it as quickly as possible — typically within 10 working days.
If the matter is more complex or requires further investigation, we will keep you informed of our progress and aim to resolve it within 20 working days.
If we cannot resolve your complaint to your satisfaction, you can refer your complaint to Financial Services Complaints Ltd (FSCL)
FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.
You can contact FSCL by:
Email: [email protected]
Website: fscl.org.nz
Post: PO Box 5967, Wellington 6140
Complete this questionnaire to see what type of fund might be the most tax effective for your circumstances. Please note, this is just a guide and we recommend you seek professional tax advice.
Disclaimer – This tool is intended to provide general guidance only. This tool does not take into account your particular financial situation, objectives or goals.
There are alternative strategies which may provide better outcomes, we recommend you seek independent advice before making any investment decision. If you have completed this guide and wish to discuss this, we recommend you seek professional tax advice.