Technology is a key part of our strategic vision, enhancing both cybersecurity and customer experience.

While we embrace technology as a business, we remain dedicated to providing the personal touch our investors value. We understand that not all people choose to use the latest technology, and we are committed to offering the same great service to everyone, regardless of their preferences.

Investor Portal Update

We are currently working on our Investor Portal. Initially, it will enable investors to create investment accounts, view details, and make basic edits. Over time, we will add more features for self-service, while maintaining our personal support.

Cybersecurity: Our Top Priority

Nowadays cybersecurity is one of the biggest operational risks companies face, and we tackle it with a strategy built on strong governance, prevention, detection, and response. Working closely with leading cybersecurity firms and investing in advanced technologies, we are continuously evolving our cybersecurity defences to protect against the everchanging cyber threat environment.

Building a Secure Culture

We regularly assess our technology supply chain to ensure partners’ and suppliers’ compliance with our security standards. Our entire team receives ongoing cyber risk updates and training to maintain a robust defence. And our specialist technology team is dedicated to keeping FMT at the forefront of cybersecurity.

We are committed to blending technology with our great customer service, with cybersecurity at the heart of our approach. As we continue to evolve, we will protect our investors, data, and our reputation with a proactive and comprehensive security strategy.

Please play your part

For your part when you are online, the key things to remember are:

• Use strong and unique passwords. Don’t reuse the same login and password across multiple online services.
• Don’t participate in social media posts where you are asked questions that could then be used to unlock your bank or online details.
• Turn on a second layer of protection – for example, have a text sent to your phone with a passcode that’s required as a second form of ID to get into your online accounts.
• Turn on automatic software updates to ensure that you have the latest security measures in place at all times.
• Be suspicious! Particularly of messages from people you don’t know, or when your name is spelt wrong. Delete these immediately and do not engage with them.

When it comes to communications from FMT, we only have two official domains fmt.co.nz and firstmortgagetrust.co.nz – what this means is that if you receive an email or visit a website and it is not fmt.co.nz or firstmortgagetrust.co.nz it’s not FMT.

If you suspect you have received communication from someone impersonating FMT please let us know by calling 0800 321 113 or emailing [email protected].