Increase in scam activity

We’re seeing a rise in scams, including fraudulent emails and phone calls pretending to be from First Mortgage Trust and other trusted organisations.

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Be Aware: Increase in Scam Activity

Scams are becoming more sophisticated and harder to detect.
At First Mortgage Trust, we’ve seen a rise in fraudulent activity and want to ensure our investors are informed and protected.
Below are some of the common scams currently circulating.
Please take a moment to review these so you can recognise the warning signs and stay safe.

Common Scams

1. Impersonation Scams – Email

We’ve seen a noticeable increase in email phishing scams where fraudsters impersonate investors and attempt to contact our Investment Team. 

Our team is on high alert and working closely with our technology partners to monitor and respond to these threats. 

2. Impersonation Scams – Phone Calls

Be aware of scam phone calls claiming to be from First Mortgage Trust or other trusted organisations.

These calls may come from 0800 numbers, local, private, or international numbers, and typically request: 

 – Account details 

 – Passwords 

Please remember: 

 – We will never ask you for any PIN number or passwords over the phone or email.  

 – To help protect you from fraud, any time bank account details are changed, we require you to verify the account name by providing a bank statement showing both the account name and number. This ensures the new details are accurate and belong to you. 

 – We always follow secure processes to verify your identity. 

 – If you’re ever unsure about a call, hang up immediately and phone us back on 0800 321 113. 

3. Phishing Scams – Texts and Emails

Scammers are sending emails and text messages that appear legitimate, often containing links that lead to fake websites or forms. These are designed to capture personal or banking information. Never click suspicious links and always verify the sender before responding. 

4. Scams via Video platforms

We are also aware of more sophisticated scams where fraudsters invite individuals to Zoom meetings. During these sessions, the fraudster installs Remote Access Tools (RATs) that secretly monitor online activity, allowing them to access sensitive information.  

We understand how unsettling and concerning these scams can be and we want to reassure you that we take these very seriously and are taking extra precautions to protect our investors.  

Please stay vigilant

If you receive any suspicious messages or phone calls, or suspect you’ve been contact by someone pretending to represent First Mortgage Trust, please get in touch with our team immediately.

Protecting your information & investment is our top priority.

How to Stay Safe Online

Use strong, unique passwords for each account.

A strong password includes upper and lowercase letters, numbers, and special characters. Avoid reusing passwords. Consider a password manager to generate and store them securely.  

Never share your passwords with anyone.

Banks and companies (like FMT) will never ask for passwords via email, phone, or text. If you get a request like this, delete the email or hang up immediately.   

Enable Two-Factor Authentication (2FA) wherever possible.

This adds an extra layer of security by requiring a second form of identification (like a code sent to your phone) to log in.  

Keep your software and devices updated.

Install updates for your operating system, apps, and antivirus software. Updates fix security gaps and reduce vulnerabilities. Turn on automatic updates if available. 

For more ideas on how to stay safe online:

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